Frequently Asked Questions

Patient & Guest Resources FAQ

How can I get a copy of my medical records?

Patients may receive copies of their medical records in two ways.

One way is by contacting the Health Information Management Department at (337) 898-6542, Monday through Friday between 7:00 AM and 4:30 PM.  Patients must come in to sign an authorization form in order to receive copies of their medical record.  The patient must bring proof of identification.

Copy Fees:

  • Paper records copied on paper: First 10 pages are free. Cost beginning on page 11: $0.12 per page
  • Paper records copied on CD: First 10 pages are free. Cost beginning on page 11: $0.07 per page
  • Electronic records copied on CD: $6.50
  • Electronic records copied on paper: First 10 pages are free. Cost beginning on page 11:  $0.95 per page
  • Hybrid medical record (portions of medical record on paper and portions of medical record in electronic format) paper records copied on paper: First 10 pages are free. Cost beginning on page 11: $0.12 per page for paper portion; electronic records copied on paper:  $0.95 per page for electronic portion
  • Hybrid medical record (portions of medical record on paper and portions of medical record in electronic format) paper records copied on CD: First 10 pages are free. Cost beginning on page 11: $0.07 per page for paper portion; electronic records copied on paper:  $0.95 per page for electronic portion

Patients may also access their medical records via the patient portal.  Documents such as Lab results and Radiology (X-ray) reports will be available.  At the time of registration, our Patient Access staff member will ask patients for their email address.  The patient will then receive an invitation to set up a secure online account.  Patients may also self-enroll in MyHealtheLife Portal by logging in to https://abbevillegeneral.iqhealth.com/self-enroll/.

Patient Portal FAQ

Is my information secure?

Yes. MyHealtheLife Portal is HIPAA compliant and provides you with the ability to securely view, store, and share your health information.

I am having trouble claiming my invitation. What must I do?

Invitations expire when more than 90 days have passed since the invitation was originally sent. An invitation can also expire when a minor has reached emancipation age. If you have questions about portal invitations, please contact our Portal Support Team during normal business hours at 337-898-6557.

My information is incorrect. How can I correct it?

This is only a static view of your information and cannot be updated through the portal. If you still have questions, please contact us.

Why is my health record information missing?

Usually, the portal displays only parts of your health record that are associated with a particular provider. In addition, some sensitive information is not displayed in the portal. If you still think that some of your health record is missing, discuss this with us during your next visit or contact us.

Why are my Lab/Radiology (X-ray) reports delayed or missing?

Laboratory and Radiology results are delayed for a period of time, in which case the result is labeled as pending.  Lab results will have a 36-hour delay.  Radiology results will have a 72-hour delay.  Some results may be considered sensitive, in which case they aren’t displayed in the portal, such as:

  • Drug screens
  • All cultures
  • HIV
  • Syphilis/RPR
  • Gonorrhea
  • Chlamydia
  • Hepatitis A, B, and C
  • Biopsy Results, including all Surgical Pathology and Cytology reports
Why are some of my documents missing?

Not all documents in your electronic medical record are displayed in the portal. Your care team can tell you which documents are displayed. If you still have questions, contact the Portal Support Team during normal business hours at 337-898-6557.